Refund policy

Last updated: 8 October 2026

Coffee is food

Every bag we sell is a food product, roasted in BSD City. Once a bag has left us we can't take it back or sell it again, so we don't accept returns.

If something goes wrong, we make it right

If your order arrives damaged, isn't what you ordered, or never arrives, we'll send a replacement or refund it in full, shipping included. You choose which.

Tell us within 7 days of delivery, or within 7 days of the expected delivery date if your parcel hasn't come. Send your order number and a photo of the bag and its packaging to support@salesolcoffee.com, or on WhatsApp to +62 853 5358 7714.

Cancelling an order

You can cancel at no cost until your order leaves us. Our Exotic varieties are roasted to order, so those can be cancelled until we roast them. Write to us with your order number and we'll refund you in full.

If a coffee doesn't taste the way you expected

Taste is personal, and we don't refund a coffee for it. Write to us before you give up on a bag, though: more often than not it's the rest, the grind or the water, and we'll help you find it.

How refunds are paid

Refunds go back to the payment method you used, within 7 working days of our confirming them. Your bank or payment provider may take a few more days to show the money.

Pickup orders

Orders collected at the café follow the same rules. If something isn't right when you collect it, tell us there and then, and we'll sort it out on the spot.

Your rights

Nothing in this policy limits your rights as a consumer under Indonesian law.

Contact

PT Salesol Grup Indonesia · Salésol, Ruko The Loop Mozia, Blok D.02, BSD City, Kabupaten Tangerang, Banten 15339 · support@salesolcoffee.com · +62 853 5358 7714